Register your return online or contact Client Services: Register your return online by connecting to your My NL account or emailing Client Services at email@example.com
Prepare your package:
Place your item in its original packaging and with the original receipt.
Put the pre-paid label, included within your order, on your package:
Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.
Deliver your package to FEDEX:
Drop your package off at any FEDEX store or pick-up location.
Call Client Services: 1.866.LOVETTE (866.468.3883)
In store: Online purchases can be exchanged by contacting firstname.lastname@example.org
Complimentary exchanges & returns within 30 days
Item in perfect & sellable condition
Original invoice, leaflets, and certificates
No exchanges and returns for personalized items.
Please visit our full Return & Exchange Policy here.
Because sometimes, it's just easier to speak to a real person.
Monday - Friday from 9AM-6PM (EST)
Saturday from 9AM-5PM (EST)
DIAL OUR NUMBER (888)-856-8247
Our Ambassadors are available to assist you with online order inquiries: placing orders, size and fit advice, delivery questions, exchange and return queries.
We will answer you within 2 working days.